FAQ
HOW LONG DOES IT TAKE TO MANUFACTURE AND DELIVER A CUSTOM BASKETBALL HOOP?
FOR CUSTOM BASKETBALL HOOPS, PRODUCTION TAKES 2-4 WEEKS AND THE SHIPPING TAKES 7-10 BUSINESS DAYS.
IS THERE ANY WARRANTY OR GUARANTEE PROVIDED WITH THE BASKETBALL HOOPS?
YES. WE OFFER A LIFETIME WARRANTY. IF ANYTHING BREAKS ON THE HOOP, YOU CAN SEND IT BACK AND WE WILL REPLACE IT.
HOW MUCH DOES A CUSTOM BASKETBALL HOOP COST, AND WHAT PAYMENT METHODS ARE ACCEPTED?
THE CUSTOM BASKETBALL HOOPS START AROUND $300. PAYMENT METHODS ACCEPTED ARE CREDIT CARD, ACH TRANSFER, PAYPAL, WIRE TRANSFER, AND KARMA.
CAN THE BASKETBALL HOOPS BE USED FOR BOTH INDOOR AND OUTDOOR PLAY?
THE BASKETBALL HOOPS AVAILABLE ON THE WEBSITE ARE FOR INDOOR USE. HOWEVER, YOU CAN ORDER A CUSTOM BASKETBALL HOOP FOR OUTDOOR USE.
WHAT IS THE RETURN AND EXCHANGE POLICY FOR CUSTOM BASKETBALL HOOPS?
ALL RETURN AND EXCHANGES MUST BE MADE WITHIN THE FIRST 14 DAYS. A 20% RESTOCKING FEE WILL BE APPLIED.
DO YOU OFFER BULK DISCOUNTS FOR TEAM ORDERS OR LARGER QUANTITIES?
YES. WE OFFER BULK DISCOUNTS FOR LARGE QUANTITY ORDERS.
CAN I PREVIEW THE FINAL DESIGN OF MY CUSTOM BASKETBALL HOOP BEFORE IT'S MADE?
YES. THE PROCESS FOR CUSTOM BASKETBALL HOOPS STARTS WITH THE CUSTOMER SENDING OVER IDEAS FOR THEIR HOOP. NEXT, WE CREATE A COMPUTER-GENERATED MOCK-UP THAT SHOWS EXACTLY HOW THE HOOP WILL LOOK. THE CUSTOMER APPROVES THIS BEFORE WE BEGIN CREATING THE PHYSICAL HOOP.
WHAT IS THE SHIPPING PROCESS, AND DO YOU SHIP INTERNATIONALLY?
WE SHIP USING FEDEX OR UPS AND INTERNATIONAL SHIPPING IS AVAILABLE.
WHAT MATERIALS ARE USED TO MAKE THE CUSTOM BASKETBALL HOOP?
LUCID HOOPZ ARE PRIMARILY MADE WITH WOOD, EPOXY & VINYL DECALS. ALL HOOPZ ARE METAL RIM WITH WHITE NYLON NET.
WHAT ARE THE AVAILABLE SIZES AND DIMENSIONS FOR THE BASKETBALL HOOPS?
WE CURRENTLY ONLY OFFER ONE SIZE: STANDARD 16 X 23”. MINI & LARGE COMING SOON! COMMISSION PIECES CAN BE MADE IN ANY SIZE.